First-Year Quick Help Desk

Every Question Matters

Every question, big or small, is important to us. Starting college is a big step, and having questions is natural. That's why the First-Year Quick Help Desk is here for you. Whether you want to chat in person, give us a quick call, or send an email, we're always ready to help. 

Student and First-Year Advisor Talking

Overview of Help Desk Services

Expand FAQ List

  • In-Person: For those who prefer face-to-face interactions. Get clarity directly from our team at our office.

    Phone Call: Ideal for real-time responses. Have a quick question? Just dial in!

    Email: Perfect for questions that require detail, documentation, or a written response. We ensure you're always informed.

  • For Immediate & Direct Answers: Opt for in-person or call us.

    Complex Issues or Detailed Queries: Email provides comprehensive communication and any necessary research on our end.

    Documentation or Screenshots Needed: Email ensures easy sharing and clarity.

    Face-to-Face Guidance: Our team is here, eager to assist in our welcoming office setting.

  • Course & System Navigation

    • Adjusting Schedules: Assistance in changing your current course schedule, whether you're adding, dropping, or swapping.
    • Tech Troubles: Facing an issue with the registration system? We're here to troubleshoot and guide you through any challenges.

    Documentation & Verification

    • Advising-Related Forms: Need a signature or guidance on forms like Education Abroad or Transient forms? Let us help!
    • Hold Verification: Not sure about a hold on your record? We can clarify its nature and guide you on the next steps.

    General Guidance & Queries

    • Campus Resource Referral: Discover academic resources, tutoring options, and other campus services to assist you.
    • General Questions: From understanding academic policies to navigating campus life, we're here to answer any and all questions.

    Note on Academic Planning: For in-depth academic planning, we have specialized services to guide you. Head to our Academic Planning page to learn more. 

  • Our First-Year Quick Help Desk is open daily to assist you. We close each day from noon to 1:30. 

    Monday: 8:30 a.m. to noon. | 1:30 p.m. to 4:30 p.m.
    Tuesday: 8:30 a.m. to noon. | 1:30 p.m. to 4:30 p.m.
    Wednesday: 1:30 p.m. to 4:30 p.m.
    Thursday: 8:30 a.m. to noon. | 1:30 p.m. to 4:30 p.m.
    Friday: Closed
    Saturday & Sunday: Closed

    Note: Hours may vary during holidays and university breaks. 

Visit Us Face-to-Face Guidance

Prefer direct interaction? Visit our accessible space for immediate clarity and guidance.

Call Us Real-time Phone Assistance

Quick questions? Dial in for instant responses and clear up any concerns you may have.

Call us at 512.245.7223.

Email Us Comprehensive email support

For complex issues, documentation, or written feedback, send us your queries anytime.