First-Year Quick Help Desk

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Every question, big or small, is important to us. Starting college is a big step, and having questions is natural. That's why the First-Year Quick Help Desk is here for you. Whether you want to chat in person, give us a quick call, or send an email, we're always ready to help. 

BobcatQ connects you with a First-Year Advisor to get your important academic questions answered, and it is easier than ever!

How to Get in Line

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Join the line

Connect with us in person or by phone. You can join the line via this page or at our office in Trauth-Huffman Hall.
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Wait Where You Want

We will text you about your place in line and when to expect a callback or when to start heading to our office.
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Get Helped

When we're ready to assist you, you will get a text that it is your turn and what to do next.

Join Get in line to speak with a First-Year Advisor

Important Information about BobcatQ

Standard text messaging rates will apply. Please ensure you are in an area with cell service to receive text updates.

If you need help joining the line or any other assistance, please call us at 512.245.7223 or visit us in person. If after hours, please email us at firstyear@txstate.edu. 

Overview of Services

Expand FAQ List

  • Monday, Tuesday, Thursday, Friday: 8 a.m. to 4:30 p.m. (Closed for lunch from noon to 1 p.m.)
    Wednesday: 1 p.m. to 4:30 p.m.
    Saturday & Sunday: Closed

    Note: Hours may vary during holidays and university breaks

  • In-Person: For those who prefer face-to-face interactions. Get clarity directly from our team at our office.

    Phone Call: Ideal for real-time responses. Have a quick question? Get a callback!

    Email: Perfect for questions that require detail, documentation, or a written response. We ensure you're always informed.

  • For Immediate & Direct Answers: Opt for in-person or call us.

    Complex Issues or Detailed Queries: Email provides comprehensive communication and any necessary research on our end.

    Documentation or Screenshots Needed: Email ensures easy sharing and clarity.

    Face-to-Face Guidance: Our team is here, eager to assist in our welcoming office setting.

  • Course & System Navigation

    • Adjusting Schedules: Assistance in changing your current course schedule, whether you're adding, dropping, or swapping.
    • Tech Troubles: Facing an issue with the registration system? We're here to troubleshoot and guide you through any challenges.

    Documentation & Verification

    • Advising-Related Forms: Need a signature or guidance on forms like Education Abroad or Transient forms? Let us help!
    • Hold Verification: Not sure about a hold on your record? We can clarify its nature and guide you on the next steps.

    General Guidance & Queries

    • Campus Resource Referral: Discover academic resources, tutoring options, and other campus services to assist you.
    • General Questions: From understanding academic policies to navigating campus life, we're here to answer any and all questions.

    Note on Academic Planning: For in-depth academic planning, we have specialized services to guide you. Head to our Academic Planning page to learn more. 

Email Us Do you prefer email?

For complex issues, documentation, or written feedback, send us your queries anytime.