Important Update

Help Desk Services on December 22-23 and January 2 will be fully remote in observance of Texas State Energy Conservation Days. Students are encouraged to call or email if they need assistance.

Help Desk Service Offerings

Advisor working with a student at a computer

Visit In Person

Visit our space on the first floor of Trauth-Huffman Hall for face-to-face guidance.

Student with headphones looking at their phone

Call Us

Call our office at 512.245.7223 to be placed in the queue to receive a call from an academic advisor. 

student sitting at a computer

Send Us a Question

Submit your question for review and receive a prompt response from an academic advisor

Overview of Help Desk Services

Expand FAQ List

  • In-Person: For those who prefer face-to-face interactions. Get clarity directly from our team at our office.

    Phone Call: Ideal for real-time responses. Have a quick question? Just dial in!

    Email: Perfect for questions that require detail, documentation, or a written response. We ensure you're always informed.

  • For Immediate & Direct Answers: Opt for in-person or call us.

    Complex Issues or Detailed Queries: Email provides comprehensive communication and any necessary research on our end.

    Documentation or Screenshots Needed: Email ensures easy sharing and clarity.

    Face-to-Face Guidance: Our team is here, eager to assist in our welcoming office setting.

  • Course & System Navigation

    • Adjusting Schedules: Assistance in changing your current course schedule, whether you're adding, dropping, or swapping.
    • Tech Troubles: Facing an issue with the registration system? We're here to troubleshoot and guide you through any challenges.

    Documentation & Verification

    • Advising-Related Forms: Need a signature or guidance on forms like Education Abroad or Transient forms? Let us help!
    • Hold Verification: Not sure about a hold on your record? We can clarify its nature and guide you on the next steps.

    General Guidance & Queries

    • Campus Resource Referral: Discover academic resources, tutoring options, and other campus services to assist you.
    • General Questions: From understanding academic policies to navigating campus life, we're here to answer any and all questions.

    Note on Academic Planning: For in-depth academic planning, we have specialized services to guide you. Head to our Academic Planning page to learn more. 

  • Our First-Year Quick Help Desk is available to assist you. We close each day from noon to 1:30. 

    Monday: 8:30 a.m. to 11:30 a.m. and 1:30 p.m. to 4:30 p.m.
    Tuesday: 8:30 a.m. to 11:30 a.m. and 1:30 p.m. to 4:30 p.m.
    Wednesday: 1:30 p.m. to 4:30 p.m.
    Thursday: 8:30 a.m. to 11:30 a.m. and 1:30 p.m. to 4:30 p.m.
    Friday: 8:30 a.m. to 11:30 a.m. and 1:30 p.m. to 4:30 p.m.
    Saturday & Sunday: Closed

    Note: Hours may vary during holidays, university breaks, and peak advising seasons.